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A Free Open Source DotNetNuke Help Desk / Support Desk / Ticket Tracker Module
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"The Easy To Use Help Desk"
"The Easy To Use Help Desk"
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Membership: |
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Latest:
black12ch |
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New Today:
9 |
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New Yesterday:
22 |
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Overall:
1418 |
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- Runs on DNN 4.4 or higher
- Unlimited Tickets / Users / Assignment groups / Portals
- Full source code provided
- Localizable (you can display it using different languages)
- Tickets
- Allows tickets to be created by users with accounts and users without accounts
- Allows tickets to be created by Administrators for users with accounts and users without accounts.
- Users without accounts can track their tickets and add comments using a password appended to the url link in the email sent to them
- Each comment allows individual file attachment (this can be turned off)
- Tags
- Unlimited Tags can be created with unlimited "nesting".
- Tags can be set to Administrator visibility only
- Ticket assignment and routing
- Tickets are assigned to a group that can contain one or more users
- Tickets can be filtered and sorted by Status, Priority, Due Date, Created Date, Group Assignment, Description, and Requester
- Search allows search by ticket or any text field
- Allows Assigned users and Administrators to enter work hours
- Administration
- Provides the ability to restrict attachment upload to Registered users or Administrators only
- Runs on DNN 4.4 or higher
- Unlimited Tickets / Users / Assignment groups / Portals
- Full source code provided
- Localizable (you can display it using different languages)
- Tickets
- Allows tickets to be created by users with accounts and users without accounts
- Allows tickets to be created by Administrators for users with accounts and users without accounts.
- Users without accounts can track their tickets and add comments using a password appended to the url link in the email sent to them
- Each comment allows individual file attachment (this can be turned off)
- Tags
- Unlimited Tags can be created with unlimited "nesting".
- Tags can be set to Administrator visibility only
- Ticket assignment and routing
- Tickets are assigned to a group that can contain one or more users
- Tickets can be filtered and sorted by Status, Priority, Due Date, Created Date, Group Assignment, Description, and Requester
- Search allows search by ticket or any text field
- Allows Assigned users and Administrators to enter work hours
- Administration
- Provides the ability to restrict attachment upload to Registered users or Administrators only
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