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IIS Set-Up

First, ensure that Internet Information Services (IIS) is installed correctly.

Go to the Control Panel

Select Programs

Select turn Windows Features on or off

Ensure that ASP.NET is enabled.

Unzip the ADefHelpDesk installation .zip file into a directory on your hard drive

Right-click on the directory and select Properties

Ensure Read-only is unchecked

Select the Security tab

Click the Edit button

Click the Add button

Enter NETWORK SERVICE in the Enter the object names to select box, click Check Names, then click OK

Ensure that NETWORK SERVICE has Modify, Read & Execute, Read and Write permission and click Apply

Then click OK

Click OK

IIS (Web Server)

Click the Start button then type IIS in the Search box and press Enter

The Internet Information Services (IIS) Manager will start


 

Right-click on Application Pools and select Add Application Pool

Create an Application Pool called ADefHelpDesk.
Select .NET Framework v2.0.50727 for Framework version and Classic for Managed pipeline mode.

Click OK

Right-click on the Application pool just created and select Advanced Settings...

Set the Identity to NetworkService

Make sure the Application Pool is started by right-clicking on it and selecting Start

Right-click on the Default Web Site and select Add Application.
 



Select the Physical Path to the directory you placed the files in.

Click the Select button to set the Application pool to ADefHelpDesk.

Click OK


 

SQL Server

In SQL Server (2005 or higher) create a new database

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Create a user with db_owner permission

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Install Wizard

Navigate to the website in your web browser…

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Clicking the setup link will launch the Installation Wizard

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After it is set up you will be automatically logged in as the Super User.

Click Administrator Settings

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In Administrator Settings, click Email Administration

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Set-up the email settings. Click Update Settings before you test the email settings by clicking Send Test Email

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In Administrator Settings, click File Upload Settings

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Set the directory that any uploaded files will be stored in. Remember to test this. You can only store files in a directory that the account the website is running under has permission to Read, Write, and Modify.

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In Administrator Settings, click User Registration

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Set the desired settings

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ADefHelpDesk is now set-up