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When users submit Tickets, their name and email are automatically entered:

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Allows anonymous users to create Tickets (this can be disabled by allowing only Registered users to see the module):

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Administrators can create Help Desk Tickets for anonymous users and users with an account:

Users are sent an email with a link to the Ticket:

Users are able to add additional comments and files but not change the Ticket or delete any items:

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Allows for full searching and sorting:

Search screen provides customized paging and remembers the last search

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Administrators and members in the Assigned group have the ability to Edit ticket status and Add, Edit, and delete all comments and attachments:

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Administrators and Assigned users can log work time on Tickets:

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Administrators and members in the Assigned group have the ability to see the Logs for each Ticket:

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