When users submit Tickets, their name and email are automatically entered (anonymous users can also create Tickets):

ADefHelpDesk Help Desk Ticket

Administrators can create Help Desk Tickets for anonymous users and users with an account:

ADefHelpDesk Help Desk Ticket

Emals are sent to Administrators and users with a direct link to the Ticket:

Users are able to add additional comments and files but not change the Ticket or delete any items:

ADefHelpDesk Help Desk Ticket

.EML (Email) files can be attached. The inline images will display, and file attachments will be avaliable:

ADefHelpDesk Help Desk Ticket EML Attachments

Allows for full searching and sorting. Search screen provides customized paging and remembers the last search:

ADefHelpDesk Help Desk Search

Administrators and members in the Assigned group have the ability to Edit ticket status and Add, Edit, and delete all comments and attachments:

ADefHelpDesk Help Desk Ticket

Administrators and Assigned users can log work time on Tickets:

ADefHelpDesk Help Desk Ticket

Administrators and members in the Assigned group have the ability to see the Logs for each Ticket:

ADefHelpDesk Logs

AdeHelpDesk provides a real-time Dashboard

ADefHelpDesk Dashboard

A Swagger API allows programmatic access to all functionality

ADefHelpDesk Swagger API