7/14/2100 Administrator

ADefHelpDesk "The Easy To Use Help Desk"


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"The Easy To Use Help Desk"


Unlimited Tickets / Users / Assignment groups

Full source code provided (.Net Core 2.0 / Angular / C#)

Tickets

  • Allows tickets to be created by users with accounts and users without accounts
  • Allows tickets to be created by Administrators for users with accounts and users without accounts.
  • Users without accounts can track their tickets and add comments using a password appended to the url link in the email sent to them
  • Each comment allows individual file attachment (this can be turned off)
  • Upload .eml (email ) files and have access to inline images and file attachments

Tags

  • Unlimited Tags can be created with unlimited "nesting".
  • Tags can be set to Administrator visibility only

Ticket assignment and routing

  • Tickets are assigned to a group that can contain one or more users
  • Tickets can be filtered and sorted by Status, Priority, Due Date, Created Date, Group Assignment, Description, and Requester
  • Search allows search by ticket or any text field
  • Allows Assigned users and Administrators to enter work hours

Real-time Dashboard

Administration

  • Provides the ability to restrict attachment upload to Registered users or Administrators only
  • Store file upload using the standard file system or Microsoft Azure cloud storage
  • Upgrade the application by simply uploading the upgrade package

Swagger API

  • Programmatic access to all functionality
  • Create unlimited accounts for vendors and interfaces

Support the project - Buy the book:

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