"The Easy To Use Help Desk"

Unlimited Tickets / Users / Assignment groups

Full source code provided (.Net Core 2.0 / Angular / C#)

Tickets

• Allows tickets to be created by users with accounts and users without accounts
• Allows tickets to be created by Administrators for users with accounts and users without accounts.
• Users without accounts can track their tickets and add comments using a password appended to the url link in the email sent to them
• Each comment allows individual file attachment (this can be turned off)
• Upload .eml (email ) files and have access to inline images and file attachments

Tags

• Unlimited Tags can be created with unlimited "nesting".
• Tags can be set to Administrator visibility only

Ticket assignment and routing

• Tickets are assigned to a group that can contain one or more users
• Tickets can be filtered and sorted by Status, Priority, Due Date, Created Date, Group Assignment, Description, and Requester
• Search allows search by ticket or any text field
• Allows Assigned users and Administrators to enter work hours

Real-time Dashboard

Administration

• Provides the ability to restrict attachment upload to Registered users or Administrators only
• Store file upload using the standard file system or Microsoft Azure cloud storage
• Upgrade the application by simply uploading the upgrade package

Swagger API

• Programmatic access to all functionality
• Create unlimited accounts for vendors and interfaces

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