ADefHelpDesk "The Easy To Use Help Desk"
"The Easy To Use Help Desk"
Unlimited Tickets / Users / Assignment groups
Full source code provided (.Net Core 2.0 / Angular / C#)
- Allows tickets to be created by users with accounts and users without accounts
- Allows tickets to be created by Administrators for users with accounts and users without accounts.
- Users without accounts can track their tickets and add comments using a password appended to the url link in the email sent to them
- Each comment allows individual file attachment (this can be turned off)
- Upload .eml (email ) files and have access to inline images and file attachments
- Unlimited Tags can be created with unlimited "nesting".
- Tags can be set to Administrator visibility only
Ticket assignment and routing
- Tickets are assigned to a group that can contain one or more users
- Tickets can be filtered and sorted by Status, Priority, Due Date, Created Date, Group Assignment, Description, and Requester
- Search allows search by ticket or any text field
- Allows Assigned users and Administrators to enter work hours
- Provides the ability to restrict attachment upload to Registered users or Administrators only
- Store file upload using the standard file system or Microsoft Azure cloud storage
- Upgrade the application by simply uploading the upgrade package
- Programmatic access to all functionality
- Create unlimited accounts for vendors and interfaces
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