"The Easy To Use Help Desk"

  • Unlimited Tickets / Users / Assignment groups
  • Full source code provided (.Net Core 2.0 / Angular / C#)
  • Tickets
    • Allows tickets to be created by users with accounts and users without accounts
    • Allows tickets to be created by Administrators for users with accounts and users without accounts.
    • Users without accounts can track their tickets and add comments using a password appended to the url link in the email sent to them
    • Each comment allows individual file attachment (this can be turned off)
    • Upload .eml (email ) files and have access to inline images and file attachments
  • Tags
    • Unlimited Tags can be created with unlimited "nesting".
    • Tags can be set to Administrator visibility only
  • Ticket assignment and routing
    • Tickets are assigned to a group that can contain one or more users
    • Tickets can be filtered and sorted by Status, Priority, Due Date, Created Date, Group Assignment, Description, and Requester
    • Search allows search by ticket or any text field
    • Allows Assigned users and Administrators to enter work hours
  • Real-time Dashboard
  • Administration
    • Provides the ability to restrict attachment upload to Registered users or Administrators only
    • Store file upload using the standard file system or Microsoft Azure cloud storage
    • Upgrade the application by simply uploading the upgrade package
  • Swagger API
    • Programmatic access to all functionality
    • Create unlimited accounts for vendors and interfaces